ORDER & SHIPPING

How to ORDER?

Pick a product and select size/variation. After that click on the button “Add to Cart”. Once you have added all desired products to the shopping cart, click “View Cart” (upper right cart icon). Click on “Checkout” to start the next step.

In order to place your order you have to enter your Name, State, phone number, e-mail and land address. Than You determine the billing and shipping address as well as the method of payment and shipping type.

It is important that you read and accept our Terms & Conditions before completing your order. You may now submit your order to us by clicking on “Buy”. As soon as we have received your order, we will send out a confirmation email to you containing all information on further procedures.

Informations about canceling Your order can be found below.

I need to CANCEL MY ORDER!

If your order has not started being processed, email us as soon as possible at: [email protected] and we’ll let you know if your cancellation was successful.
If Your order was processed and shipped then look at paragrapf below.

What about RETURN POLICY?

All returns will be accepted in within 30 days from your purchase. All returns are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs. Shipping costs will have to be covered in total by the customer. IF it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us. In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date. Items that are damaged in transport are the responsibility of the courier service.

What about SHIPPING?

All orders are processed and shipped up to maximal two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Monday. We don’t ship on holidays.
Shipping is done via BH Post, with Track and Trace option.
Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).

What SHIPPING METHODS Are Available?

All shipping is done by BH Post office. In case of purchasing localy, we will contact You and deliver goods on your doorstep.

CUSTOMS?

Please be aware of customs and duty fees the customer will be liable to pay in destination country. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. If you have any other questions please contact us at [email protected]

How Do I TRACK MY ORDER?

You can track your order with tracking code provided in Your e-mail order confirmation. If on-site tracking does not work, use external tracking site, like www.track17.com

PAYMENT

PayPal

Paypal is the option for a fast, easy and safe payment of your online order. You need to be registered on Paypal in order to be able to use this service. During the ordering process you will be redirected to the Paypal website after choosing it as payment method. You will then be able to log in and link up the account with your creditcard or your bank account. These details will only be saved on Paypal and will be available for any further purchase without having to enter them again.

Credit Card

The credit card payment is an easy, safe and fast payment method. We accept Visa, MasterCard and American Express. The payment process takes place via the 1&1 Internet AG “iPayment” system. As soon as the order is completed your card will be charged with the correspondent amount. Please keep in mind that the email confirmation of your order does not automatically mean a receipt of payment. Also notice that you will have to enter your credit card information for each new order, since these details are not saved.

Cash on delivery

With the cash on delivery option you will pay the order with the receipt of the delivery. This service has an additional charge of 8 euro with Euroexpress.
Please notice that this payment option is only available for deliveries within Bosnia and Hercegovina.

Cash on delivery - LOCAL

Local (Sarajevo) Cash on delivery is available and it's free of charge.
Dind’t find what You were looking for?! Contact us

No products in the cart.